T & C’s

Terms and Conditions

The RED Pizza company offers a Free Pizza, Beer, Wine, Ale and Cider Delivery service to Bristol.

Payment

Our delivery drivers only carry up to £10 in change, payment must be in £.

We accept the following forms of payment:

  • Cash
  • Credit / Charge cards: Visa and Mastercard are accepted.
  • Debit Cards, such as Delta or Switch are accepted.

We do not accept cheque.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer.

In the event of The RED Pizza Company needing to issue a refund we will endeavour to credit your account within 7 – 10 working days.

When ordering online from a mobile handset, please pay by debit card if it is your first order with us. If you have an existing account setup with us then feel free to pay by other means.

Products

Side orders are subject to availability. We can and will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts. Desserts, Ice Cream and Hams sold by The RED Pizza company’s store(s) may contain nut derivatives.

Though care has been taken to remove all bones from chicken and ham, some may remain.

Our Parmesan cheese is NOT vegetarian. Our Mozzarella is.

Delivery times

Our regulars hold our timing and reliability in high esteem, and understand that factors, such as, weather, staff illness and traffic occasionally prevents us from delivering on an agreed delivery time.

Latest Order Time

Due to licensing laws, we cannot process orders for delivery or collection less than 20 minutes before closing time. Those collecting should arrive before the store closes! Should you have any questions, please call the store.

Trade Marks & Copyright

All content included on our interactive website and app(s), such as text, graphics, button icons, images and software, is the property of The RED Pizza Company Ltd. and is protected by UK and European copyright laws.

Product Imagery

All images used are for illustrative purposes only. Features such as ingredients and colour may vary. All intend to give a mere indication of the product. Please refer to product description for details of specific products.

Ordering & Cancellation of orders

Your order confirmation is a record of our agreement to deliver ordered products paid for in full. If someone else made a booking on your behalf, you agree that such person acted as your agent.

Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. Contact the store to discuss your refund.

Cancellations within 45 minutes of the start of the delivery window will be charged in full.

Complaints and Refunds

In the event of The RED Pizza Company needing to issue a refund we require you to contact the store.

Please call the store to discuss any problems you experienced with your order, and we will do our very best to make it up to you!